For beginners


Frequently asked questions



Trading platform

How does IFXBIT work?

IFXBIT clients can trade with each other, using the funds which they have deposited in their user wallets. In other words, IFXBIT provides an opportunity to its users to sell/buy/exchange cryptocurrencies as well as invest in cryptocurrencies.

How to start trading on IFXBIT?

To start trading, you need to open a trading account. After that, you need to deposit money to your trading account using one of the available payment methods at Deposit/Withdrawal web page.

After making a deposit, you can start selling or buying cryptocurrencies with the help of simple or extended trading options.

Is there a demo mode on IFXBIT?

At you can open positions on an interactive display in a demo mode.

What commission does IFXBIT charge?

A commission of 0.1% is charged after a user closes a trade. In other words, once you close your position, a 0.1% commission will be deducted from your trade. You don’t pay anything when opening a trade, so you can place or cancel orders with no commission.

What is the minimum deposit amount for trading cryptocurrencies?

10 USD.

Why am I unable to withdraw my money?

There can be several reasons for that:

- you don't have enough funds for withdrawal

- the cryptocurrency deposit has not been confirmed by the network;

- the limit on the number of withdrawals per day has been exceeded;

- the user has made no trades on the exchange;

- We have detected suspicious activity on your account. Withdrawals can be restricted for the security measures. In this case, you need to contact the customer support service.

How to contact customer support service?

IFXBIT customer support service is available 24/7. It works even on holidays.

If you have any questions, you can contact our managers. They will be happy to help to solve any problem. You will get a response as soon as possible. To contact the customer support service, you or can send an email to or send a message via a feedback form.

It would be good if you describe your question accurately, providing as many details as possible as it will influence the time of the support team’s reaction to your request. It is recommended to specify a login and user’s name at IFXBIT when asking some question concerning an account.

You can find all the necessary information and links at the Contact us web page.

Why is the withdrawal option not available to me?

1. You will receive notification by email. If you did not request a password reset, then you need to contact the support service.

2. We have detected suspicious activity on your account Withdrawals can be restricted for the security measures. In this case, you need to contact the customer support service.

How to withdraw money from IFXBIT account?

To withdraw money, you need to go to the Deposit and Withdrawal web page choose the currency that you want to withdraw and type in the amount you need to withdraw.

Does IFXBIT charge any commission for deposit and withdrawal?

No, it does not. However, you should keep it in mind that electronic payment systems or banks may charge commissions when conducting deposit or withdrawal transactions.

How long does it take to withdraw cryptocurrencies?

It takes from 15 minutes to 2-3 hours. It largely depends on the payment system. If a withdrawal request raises suspicions regarding security, then it can take a little longer up to 5-6 hours.

Can I trade forex currencies apart from cryptocurrencies?

Apart from cryptocurrencies you can trade other instruments such as CFDs, indices, futures, and metals in one account. *You can make your trading more efficient with the help of our partners.

What cryptocurrencies can I exchange and invest in?

You can exchange and invest in Bitcoin, Ethereum, Litecoin, Ripple, Bitcoin Cash, Dogecoin, Cardano, Uniswap, Polkadot, Filecoin, Chainlink, Solana.

What is the difference between buying (selling) cryptocurrencies and trading cryptocurrencies?

Traders open a position and set the favorable price at which they want to buy or sell the cryptocurrency. If there is a buyer who agrees to the specified conditions, then the trade is concluded and the cryptocurrency is transferred from one trader to another.

Where can I see my trading history?

You can see your trading history at the History tab of the Orders window.

What are the advantages of the trading platform?

- An account for all trading instruments

- Fully customizable and user-friendly interface

- A great variety of technical indicators

- There are even more advantages described on the web page.

How to use the Market Depth chart in the platform?

The Market Depth chart shows transactions of other traders. A red chart depicts short positions while a green chart indicates long positions.

Can I save my account with my customized chart settings?

Yes, you can do it. There is Import/Export chart settings option on the IFXBIT platform.

I’ve detected an issue on the platform. Where should I report about it?

You can tell our support service managers about this issue. Please, send an email to

What are the trading hours of the crypto exchange?

The crypto exchange works 24/7.